Terms of Service

1. Agreement

By creating an account or using DUGGAI, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use DUGGAI.

2. What DUGGAI Is

DUGGAI is an AI-powered email assistant that classifies your inbox, generates draft replies using context from your connected apps, and helps you manage email more efficiently. DUGGAI is provided by DUGGAI LLC (“we”, “us”, “our”).

3. Eligibility

You must be at least 13 years old to use DUGGAI. If you are between 13 and 18, you represent that your parent or legal guardian has reviewed and agrees to these Terms on your behalf.

4. Your Account

You are responsible for keeping your account credentials secure and for all activity under your account. You agree to notify us immediately at support@duggai.com if you believe your account has been compromised. We are not liable for any loss or damage arising from unauthorized use of your account.

5. What You Grant Us

By connecting your email and other services to DUGGAI, you grant us a limited, revocable, non-exclusive license to:

• Access, read, and store your email content, metadata, and attachment metadata
• Access and store content from connected apps (Notion, Slack, Google Drive, Google Calendar)
• Process your data through AI models via OpenRouter to generate classifications and drafts
• Store processed data (classifications, embeddings, drafts, chat messages, usage logs) in our database
• Send emails on your behalf if you enable auto-send in your settings
• Access your data internally to improve DUGGAI's classification accuracy, draft quality, and product features

These permissions are scoped to what is required to deliver and improve the features you enable. You can revoke permissions at any time by disconnecting accounts or deleting your DUGGAI account.

6. AI-Generated Content, Auto-Send, and AI Judgment

DUGGAI uses artificial intelligence to generate email classifications and draft replies. AI is imperfect and may produce errors. Three modes exist:

Manual Mode (Default)

AI generates drafts for your review. You decide whether to send, edit, or ignore them. You are responsible for reviewing all drafts before sending.

Auto-Send Mode (Opt-In)

If you enable auto-send in your settings, DUGGAI will automatically send AI-generated replies to emails it classifies as needing a response, without requiring your approval for each individual email. You can configure auto-send to apply to specific contacts, all contacts, or all contacts except those you exclude. You can also define custom AI rules for auto-send behavior.

AI Judgment Mode (Opt-In)

If you enable AI Judgment in your settings, DUGGAI will analyze your sent emails, connected app data, and your responses to email scenarios to build a personalized judgment profile that captures your writing style, reply patterns, and decision-making preferences. This profile is used to make AI drafts, auto-replies, and chat responses more personalized. The AI also learns from your ongoing actions (sending, editing, deleting emails; changing labels) to build persistent memories. AI Judgment is disabled by default and can be turned off at any time. When off, the AI behaves generically without personalization.

By using DUGGAI, you acknowledge and agree that:

1. AI-generated content (drafts, classifications, labels, chat responses) may contain errors, inaccuracies, factual mistakes, inappropriate content, tone mismatches, or information that does not reflect your views or intentions.
2. AI classifications (To Respond, FYI, Marketing, etc.) are automated suggestions and may be incorrect. Emails may be misclassified, leading to important emails being missed or low-priority emails being flagged.
3. If you enable auto-send, misclassifications may result in inappropriate, incorrect, or unwanted emails being sent on your behalf without your individual review.
4. You are solely responsible for all emails sent from your account, whether manually sent, manually approved from a draft, or auto-sent by DUGGAI.
5. You are solely responsible for monitoring auto-sent emails (visible in your Sent tab with an “Auto-sent” badge) and adjusting your settings if DUGGAI is not performing to your standards.
6. Auto-send is disabled by default. Enabling it constitutes your explicit, ongoing consent for DUGGAI to send emails on your behalf until you disable it.
7. We are not liable for any consequences arising from emails sent on your behalf, including but not limited to: lost business opportunities, damaged relationships, contractual breaches, regulatory violations, reputational harm, financial losses, or any other direct or indirect damages.
8. We are not liable for any consequences arising from email misclassification, including missed emails, delayed responses, or failure to respond to important communications.
9. DUGGAI is not a substitute for human judgment. You should not rely solely on DUGGAI for critical, sensitive, legal, medical, financial, or time-sensitive communications.

7. Connected Apps and Context

DUGGAI accesses data from your connected apps (Notion, Slack, Google Drive, Google Calendar) to provide context for email drafts. You acknowledge that:

1. The accuracy of context-aware drafts depends on the quality and completeness of data in your connected apps.
2. DUGGAI may reference, summarize, or include information from your connected apps in email drafts. You are responsible for reviewing this information before sending.
3. If information in your connected apps is outdated, incorrect, or confidential, DUGGAI may inadvertently include it in drafts. We are not liable for disclosure of information from your own connected apps.
4. Connected app data is stored permanently in our database for semantic search (RAG). Disconnecting an app stops new data collection but does not delete previously indexed data. To delete all data, you must delete your DUGGAI account.

8. Your Data

Your data is yours. We do not claim ownership of your emails, documents, or content from your connected apps. See our Privacy Policy for full details.

Key commitments:

• We never sell your data
• We never use your data for advertising
• We never use your emails to train public or third-party AI models
• You can delete your account and all data at any time

We may access your data internally to improve DUGGAI's features, as described in our Privacy Policy.

9. Acceptable Use

You agree not to:

1. Use DUGGAI to send spam, phishing, malicious, or unsolicited commercial emails
2. Use DUGGAI in violation of any applicable law, regulation, or third-party rights
3. Use auto-send to send bulk, automated, or mass emails in violation of CAN-SPAM, GDPR, or other anti-spam laws
4. Attempt to reverse-engineer, decompile, disassemble, or extract the source code of DUGGAI
5. Share your account credentials or allow unauthorized access to your account
6. Use DUGGAI to process data you do not have the legal right to process
7. Interfere with, disrupt, or attempt to gain unauthorized access to DUGGAI's infrastructure, services, or other users' data
8. Use DUGGAI to harass, abuse, threaten, defame, or harm others
9. Circumvent, disable, or interfere with rate limits, usage restrictions, or security features
10. Use DUGGAI to send emails that impersonate another person or entity
11. Upload or transmit malware, viruses, or other harmful code through DUGGAI
12. Use DUGGAI to violate any contractual obligations you have with third parties, including non-disclosure agreements or confidentiality obligations
13. Resell, sublicense, or commercially redistribute DUGGAI or its outputs without our written consent

10. Usage Limits and Plans

DUGGAI offers Free, Trial, and Pro plans with different usage limits. We reserve the right to modify plan features, limits, and pricing at any time. We will notify you of material changes at least 14 days in advance. If you exceed your plan limits, certain features may be temporarily restricted until your limits reset or you upgrade.

11. Intellectual Property

DUGGAI's code, design, branding, algorithms, AI models (to the extent we create them), and technology are our property or licensed to us. Your content (emails, documents, connected app data) remains your property. AI-generated drafts and classifications are provided for your use but do not constitute our endorsement of their content.

12. Third-Party Services

DUGGAI integrates with third-party services including Gmail, Outlook, Notion, Slack, Google Drive, Google Calendar, Supabase, OpenRouter, Composio, Vercel, and Resend. You acknowledge that:

1. These services have their own terms of service and privacy policies that govern your use of those services.
2. We are not responsible for the availability, performance, accuracy, security, or data handling practices of third-party services.
3. Your data is processed by AI model providers via OpenRouter. While we configure OpenRouter to minimize data retention and disable training on your data, we cannot guarantee that all downstream providers will comply with these settings at all times.
4. Changes to third-party services, APIs, or policies may affect DUGGAI's functionality. We will make reasonable efforts to adapt but are not liable for service disruptions caused by third-party changes.
5. Your use of connected apps through DUGGAI is subject to your agreements with those app providers. It is your responsibility to ensure that connecting these apps to DUGGAI does not violate your agreements with those providers.

13. Service Availability

DUGGAI is provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or continuous service. We may perform scheduled or unscheduled maintenance, update, modify, or discontinue features at any time, and experience outages due to third-party service failures, infrastructure issues, or other factors beyond our control.

We will make reasonable efforts to notify you of planned downtime and to restore service promptly after unplanned outages. We are not liable for any losses arising from service unavailability.

14. Disclaimers

15. Limitation of Liability

16. Indemnification

You agree to indemnify, defend, and hold harmless DUGGAI LLC and its founders, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: your use of DUGGAI; emails sent on your behalf, whether manually or via auto-send; your violation of these Terms; your violation of any applicable law, regulation, or third-party rights; your use of auto-send resulting in harm to any third party; content from your connected apps being included in email drafts; your failure to review AI-generated content before sending; any claim by a third party that emails sent through DUGGAI violated their rights; your use of DUGGAI in a manner that violates your obligations to your employer, clients, or other parties.

17. Account Termination

By You

You may delete your account at any time from Settings. Deletion requires a two-step confirmation. Upon deletion, all your data is permanently deleted across all database tables, your authentication record is removed, and all access to your email and connected apps is immediately revoked. Deletion is irreversible.

By Us

We may suspend or terminate your account if you violate these Terms, we reasonably believe your use of DUGGAI poses a risk to us, other users, or third parties, we are required to do so by law, or we discontinue DUGGAI. For non-urgent violations, we will notify you by email and provide 14 days to remedy the violation before termination. For severe violations (spam, abuse, illegal activity), we may terminate immediately. Upon termination by us, your data will be deleted within 30 days.

18. Dispute Resolution

Informal Resolution: Before filing any formal claim, you agree to contact us at support@duggai.com and attempt to resolve the dispute informally for at least 30 days.

Governing Law: These Terms are governed by the laws of the State of Washington, USA, without regard to conflict of law principles.

Jurisdiction: Any disputes not resolved informally will be resolved in the state or federal courts located in King County, Washington. You consent to the personal jurisdiction of these courts.

Class Action Waiver: To the maximum extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

20. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

21. Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DUGGAI regarding your use of the service.

23. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the app at least 14 days before they take effect. Continued use of DUGGAI after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using DUGGAI and delete your account.

24. Contact

Questions about these Terms? Contact us at: support@duggai.com