Documentation
Welcome to DuggAI
DuggAI is a full-funnel AI support engineer for AI-native startups. Tier 1 auto-replies, Tier 2/3 escalates pre-diagnosed packets to your review queue, and code fixes dispatch to your Cursor cloud agent — all gated by your approval.
Start here
Quickstart
Sign up, install the widget, and watch the bot resolve its first ticket in under 5 minutes.
Install via AI editor
Cursor, Claude Code, Codex, Windsurf — paste a tailored prompt and your AI does the wiring.
Manual install
The plain JS snippet, framework recipes, and CSP notes for if you'd rather wire it yourself.
Verify the bubble
A short checklist to confirm the widget is loading and identifying users correctly.
How the agent works
Stack-aware agent
Why the agent answers differently for a Next.js app than a Vue one — and what to feed it.
Knowledge sources
Crawl your docs, link a GitHub repo, paste in raw markdown. Whatever your truth is.
Resolutions & escalations
What counts as a resolution, when the agent escalates, and the four actions it picks from per ticket.
How the agent decides
The four actions (reply, ask, escalate, spawn_cursor) and the plain-English reasoning behind each.
Channels
Widget snippet
Every option on the script tag, every method on window.DuggAI.
Widget customization
Theme, position, welcome message, allowed domains, locales.
Discord install
One-click OAuth, channel routing, mentions vs. auto-reply, threads.
Identifying users
JWT-signed identity so the bot knows who's asking and what they have access to.
Dashboard & operations
Conversations inbox
Triage, reply, take over a thread, mark resolved.
Bug intelligence
Auto-cluster across thousands of threads, prioritize by impact.
Linear / GitHub sync
Push a cluster to your tracker in one click; auto-resolve when the fix ships.
Security & data
Where your data lives, what's encrypted, what's never sent off-site.
Need help?
Email support@duggai.com, or skim the troubleshooting guide. Same-business-day reply.