Documentation
Welcome to DuggAI
DuggAI is a full-funnel AI support engineer for AI-native startups. It auto-replies to Tier 1, escalates pre-diagnosed packets to your review queue for Tier 2/3, dispatches code fixes to your Cursor cloud agent, and moderates your Discord against rules you write. Everything stays gated by your approval.
Start here
Quickstart
Sign up, install the widget, and watch the bot resolve its first ticket in under 5 minutes.
Install via AI editor
Cursor, Claude Code, Codex, Windsurf — paste a tailored prompt and your AI does the wiring.
Manual install
The plain JS snippet, framework recipes, and CSP notes for if you'd rather wire it yourself.
Verify the bubble
A short checklist to confirm the widget is loading and identifying users correctly.
How the agent works
Stack-aware agent
How the agent reads your connected tools and the user's context to answer with real account data, not generic copy.
Knowledge sources
Crawl your docs site, paste in raw markdown, or upload a file. Whatever your truth is.
Resolutions & escalations
What counts as a resolution, when the agent escalates, and the four actions it picks from per ticket.
How the agent decides
The four actions (reply, ask, escalate, spawn_cursor) and the plain-English reasoning behind each.
Discord moderation
Watch every message against rules you write. Queue bans for review, or auto-ban unambiguous spam. Every action quotes the exact rule.
Channels
Widget snippet
Every option on the script tag, every method on window.DuggAI.
Widget customization
Accent, surface, text, logo, and header label — set from the dashboard theme.
Discord install
One-click OAuth, channel routing, mentions vs. auto-reply, threads.
Identifying users
JWT-signed identity so the bot knows who's asking and what they have access to.
Dashboard & operations
Inbox & history
Approve, regenerate, or ship the agent's drafts from one queue. Review every past thread in History.
Security & data
Where your data lives, what's encrypted, what's never sent off-site.
Need help?
Email support@duggai.com, or skim the troubleshooting guide. Same-business-day reply.