Resources

Troubleshooting

Common problems and the fix in one place.

The widget doesn't appear

Open the browser console — search for [DuggAI].
Check Network — is duggai.com/embed.js returning 200, and does duggai-widget.js load when you open the bubble?
Confirm your data-key is set and correct — without it the loader refuses to load and logs a warning.
If the script loads but the bubble doesn't render, check that nothing on your page hides high-z-index fixed elements.

The bot replies in the wrong language

The agent auto-detects the user's language from their message and replies in kind. If it's guessing wrong on very short messages, the fix is usually a clearer first message — once there's enough text, detection settles.

The agent ignores my docs

Confirm the source is indexed: Knowledge → Sources shows last sync time.
If it's stuck on "crawling," check the docs site is publicly accessible. The crawler doesn't handle auth-walled docs by default.
If a specific page is missing, paste the URL into the per-source Recrawl field — forces a single-page recrawl.
If the agent still doesn't cite the source, open the conversation in History — each reply lists the sources it retrieved (with a match score). If your doc isn't there, retrieval failed (vocabulary mismatch is the usual culprit).

Discord bot is silent

Confirm the bot has permission to read messages in that channel.
Check the channel is in your watched-channels list in the dashboard's Discord settings (an empty list means it listens everywhere).
For threaded replies, check the bot has the "Create public threads" / "Manage threads" permission.

I've run out of credits on Free

Free includes a one-time 50-credit trial. When it's spent the bot stops auto-replying and new messages get a short "out of credit" notice instead of an AI answer. Upgrade to Starter (2,500 credits / month) or add top-up credits to keep the agent answering. See Pricing & credits.

Check the retrieved sources

For most "the bot is wrong" issues, the answer is in the conversation detail: each reply shows the sources the agent retrieved. If the right source isn't there, your knowledge base needs work; if it's there but the answer was still off, sharpen that source or add an operating-manual note. There's no confidence dial to tune — the agent decides per ticket.

Still stuck

Email support@duggai.com with the conversation ID and a screenshot. Same-business-day reply.