Frequently asked questions

How is DuggAI different from Intercom Fin / Zendesk AI?

Four things. (1) Full-funnel — Tier 1 auto-replies, Tier 2/3 escalates with a pre-built diagnostic packet (hypothesis + tool calls + proposed fix), and code fixes dispatch to your Cursor cloud agent. (2) Stack-aware — the agent reads from your real stack (Stripe, Sentry, Supabase, GitHub…) before drafting, so it cites real data not generic copy. (3) Credit-based pricing — pay for the model work actually done, not for seats or per agent. (4) Discord first-class — most support tools treat Discord as an afterthought; we don't.

How long does it take to set up?

About 5 minutes for the widget to be live. About 30 minutes for the docs to be crawled and the bot to be answering well. About a week for resolution rates to settle.

What if the bot answers something wrong?

Two levers. Reject or regenerate the reply in the inbox — your decision (and any edited version) is folded back in for the next similar ticket. And improve the underlying knowledge sourceso retrieval finds the right answer. The agent learns from your team's decisions, not a threshold slider.

Can the bot take actions, not just answer?

Yes. Connect Stripe, Sentry, GitHub, Supabase, Convex, Linear, PostHog, Vercel, Autumn, Daytona, or Slack (with more available through Composio). The agent proposes the write in the review queue; you approve and DuggAI executes it. For code fixes, it dispatches to your Cursor cloud agent and opens a PR — still gated by your approval before merge.

Does it work for languages other than English?

The widget UI is English today. The agent itself answers in whatever language the user writes in, since it's a large language model — quality is best in widely-used languages and workable elsewhere.

Can I take over a conversation?

On Discord, yes — it's your server, so you (or your team) can reply in the thread directly any time, and the agent backs off once a human is in. The agent also escalates on its own when it's unsure, pinging your configured role. See Inbox & history.

Will my users know they're talking to AI?

Yes. The bubble identifies as DuggAI on Free / Starter (powered-by badge). Pro and above can rename the bubble and bot to your brand, but we recommend keeping it identifiably an AI agent — users behave better and trust grows when it's explicit.

What if my docs are private?

Use manual markdown upload for content that shouldn't be public — paste it straight into your knowledge base. The crawler indexes publicly-reachable pages, so for docs behind auth, upload the content directly. Email support@duggai.com if you have a lot of it.

Where does my data live?

Supabase (Postgres), encrypted at rest and in transit. We don't train models on your data. See Security & data.

Do you have an API?

The widget talks to a REST API and streams replies over Server-Sent Events. There isn't a public server-to-server API yet — if you need one for a specific integration, email support@duggai.comand tell us what you're building.

Can I self-host?

Not today. If self-hosting is a hard requirement for you, email support@duggai.com and we'll talk.

How do I cancel?

From Settings → Billing. Cancellation takes effect at the end of the current billing cycle.