Frequently asked questions
The questions we hear most often.
How is DuggAI different from Intercom Fin / Zendesk AI?
Four things. (1) Full-funnel — Tier 1 auto-replies, Tier 2/3 escalates with a pre-built diagnostic packet (hypothesis + tool calls + proposed fix), and feature requests cluster into bug intelligence. (2) Stack-aware — the agent reads from your real stack (Stripe, Sentry, Supabase, GitHub…) before drafting, so it cites real data not generic copy. (3) Credit-based pricing — pay for the model work actually done, not for seats or per agent. (4) Discord first-class — most support tools treat Discord as an afterthought; we don't.
How long does it take to set up?
About 5 minutes for the widget to be live. About 30 minutes for the docs to be crawled and the bot to be answering well. About a week for resolution rates to settle.
What if the bot answers something wrong?
Three levers. Reject the reply in the inbox — the rejection (and your edited version) is indexed into the knowledge base for the next similar ticket. Add a pinned answerfor that specific question. Improve the underlying doc page so retrieval finds it. The agent learns from your team's decisions, not a threshold slider.
Can the bot take actions, not just answer?
Yes. Connect Stripe, Sentry, GitHub, Supabase, Convex, Linear, PostHog, Vercel, Autumn, or Daytona (or anything else via Composio MCP — 500+ apps). The agent proposes the write in the review queue with risk + reversibility tags; you approve and DuggAI executes it. For code fixes, it dispatches to your Cursor cloud agent and opens a PR — still gated by your approval before merge.
Does it work for languages other than English?
The widget UI ships in 7 locales. The agent itself answers in whatever language the user writes in. Quality is best in English, French, German, Spanish, Portuguese, Japanese, and Mandarin — the rest are workable but less battle-tested.
Can I take over a conversation?
Yes. Click Take overin the dashboard. Your replies post under your name on the widget, or under the bot's identity in Discord. See Conversations inbox.
Will my users know they're talking to AI?
Yes. The bubble identifies as DuggAI on Free / Starter (powered-by badge). Pro and above can rename the bubble and bot to your brand, but we recommend keeping it identifiably an AI agent — users behave better and trust grows when it's explicit.
What if my docs are private?
Manual markdown upload works for content that shouldn't be public. For docs behind auth, we support Basic Auth, an auth header, or a custom cookie on Pro+. Email support@duggai.com if your auth is more exotic.
Where does my data live?
Supabase, US regions. Encrypted at rest and in transit. We don't train models on your data and providers don't retain prompts. See Security & data.
Do you have an API?
Yes. The widget calls a public REST + WebSocket API. Server-to-server endpoints (managing conversations, knowledge sources, webhooks) use the secret API key. Full reference is in the dashboard under Settings → API.
Can I self-host?
Scale plan only. Email support@duggai.com.
How do I cancel?
From dashboard → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing cycle.